1 - Privacy Policy
Learn how WARA handles personal information across its care-related services, education and skills initiatives, websites, and commercial marketplace activities, including data use, sharing, security, and individual rights.
This policy explains how WARA handles personal information when people interact
with its websites, services, care-related activities, learning initiatives, and
commercial systems. It describes the types of information that may be collected,
why it may be used, when it may be shared, and the safeguards and choices that
may apply.
The specific information and practices depend on the service or activity
involved. This policy should be read alongside any service-specific terms or
notices that apply.
1. Scope of this policy
WARA’s activities may involve care coordination, education and skills
development, digital systems, and commercial marketplace services. These
activities can involve different organisations, systems, and responsibilities.
This policy describes general privacy principles for information handled in
connection with those activities. The applicable organisation and practices
depend on the service you use and the arrangements governing it.
Wara KarmaYoga Foundation Trust has a social and educational role. Wara Systems
has a commercial role, including marketplace-related activities. They should not
be assumed to be the same legal entity or to handle information under identical
arrangements.
Where a service is operated by another organisation, or information is collected
directly by a third-party provider, that organisation’s applicable privacy terms
may also apply.
2. Definitions
For this policy:
- WARA, we, us, or our refers to the relevant WARA organisation responsible
for the website, service, or activity in question.
- You or user refers to an individual interacting with a relevant website,
service, programme, or system.
- Personal information means information that identifies an individual or
can reasonably be associated with an identifiable individual.
- Health and care information means information about a person’s health,
care requirements, care activities, or related records.
- Usage and technical information means information generated or collected
through the use of a website, application, or digital system.
- Cookies are small files or similar technologies that may be used by
websites to maintain sessions, remember preferences, or support other
functions.
The information collected depends on the service you use, the purpose of the
interaction, and the information required to carry it out. Not every category
listed below applies to every service.
Depending on the activity, this may include:
- Name and contact details, such as telephone number and email address.
- Address or location information where relevant.
- Emergency contact details where required for a care-related arrangement.
- Information you provide when making an enquiry, submitting a form, registering
for a programme, or communicating with us.
Where a care-related service requires it, information may include:
- Relevant medical history or health conditions.
- Care needs, preferences, routines, and support requirements.
- Medication-related information or monitoring records, where applicable.
- Care activity records, observations, and service logs, including Care Ledger
entries if that feature is used.
Health and care information can be particularly sensitive. It should be
collected and accessed only for appropriate purposes and under the arrangements
applicable to the service.
Where relevant to an educational or training activity, information may include:
- Learner and participant details.
- Enrolment, attendance, and participation records.
- Learning progress, assessments, demonstrated competencies, and completion
records.
- Information needed to administer a programme or communicate with a learner or
authorised representative.
The information required will depend on the programme and its delivery
arrangements.
Where a commercial marketplace or service transaction is involved, information
may include:
- Customer enquiries and service requirements.
- Provider or business details submitted for a relevant purpose.
- Information about service requests, transactions, communications, and work
records.
- Information needed to administer payments, resolve disputes, or maintain
transaction records, where applicable.
When you use a relevant website or digital system, technical information may
include:
- IP address.
- Browser, device, and operating-system information.
- Pages accessed and interactions with the service.
- Technical logs and diagnostic information needed to operate, protect, or
troubleshoot the system.
The actual information collected depends on the technologies and functions
enabled in the relevant service.
We use information for purposes connected with the relevant service or activity.
Depending on the context, these purposes may include:
- Responding to enquiries and communicating with users.
- Providing or coordinating an agreed service.
- Administering education, training, or skills-development activities.
- Maintaining relevant learner, care, service, or transaction records.
- Connecting authorised participants or service providers where the arrangement
requires it.
- Sending service-related updates, notifications, or alerts.
- Operating, maintaining, troubleshooting, and improving digital systems.
- Protecting services against misuse, unauthorised access, or other security
risks.
- Meeting applicable legal obligations and handling disputes or complaints.
Information should not be used for unrelated purposes without an appropriate
basis. Where consent or another specific legal basis is required, the relevant
process should be followed.
5. Cookies and similar technologies
A website or digital service may use cookies or similar technologies to support
functions such as:
- Maintaining sessions and remembering preferences.
- Supporting security and essential website functions.
- Understanding usage and diagnosing performance issues.
- Improving the usability of the service.
The technologies actually used depend on the website or system. Where consent is
required for a particular cookie or tracking technology, the applicable consent
process should be provided.
You can manage cookies through your browser settings. Blocking certain cookies
may affect some website functions.
6. Sharing and disclosure
We do not sell personal information as a commercial data product.
Information may be shared where necessary and appropriate for the relevant
purpose, subject to applicable requirements. Depending on the service,
recipients may include:
- Authorised care personnel or coordinators involved in an agreed care
arrangement.
- Healthcare professionals or providers where sharing is appropriate and
authorised.
- Emergency responders where disclosure is necessary in an emergency and
permitted by applicable law.
- Instructors, programme administrators, or authorised educational personnel
involved in a learning activity.
- Customers, service providers, or other participants where information is
needed to administer a relevant marketplace interaction.
- Technology, hosting, communications, or other service providers supporting the
relevant system.
- Regulators, public authorities, courts, or other parties where disclosure is
required or otherwise permitted by law.
We aim to limit sharing to information relevant to the stated purpose. Access
should be restricted according to the recipient’s role and the requirements of
the relevant service.
Where consent is required for sharing, it should be obtained through the
applicable process. Consent is not assumed to be the appropriate basis for every
type of processing or disclosure.
7. Data protection and security
Appropriate safeguards should be used to protect information against
unauthorised access, disclosure, alteration, loss, or misuse.
Depending on the system and its implementation, safeguards may include:
- Access controls and role-based permissions.
- Secure transmission and storage where supported.
- Authentication and account-protection measures.
- System logs, monitoring, and audit records where implemented.
- Procedures for managing incidents and responding to security concerns.
The controls in place may differ across systems and services. No website,
network, storage system, or digital transmission method can be guaranteed to be
completely secure.
If a security incident affects personal information, the response and any
required notifications will be handled in accordance with the applicable
arrangements and legal requirements.
8. Data retention
Information should be retained only for as long as necessary for the relevant
purpose, subject to applicable legal, regulatory, contractual, and operational
requirements.
Retention periods may differ by information type. For example:
- Enquiry records may be retained to respond to requests and maintain relevant
correspondence.
- Care-related records may be needed for continuity, accountability, or
applicable recordkeeping requirements.
- Learner and assessment records may be needed to administer a programme and
document learning outcomes.
- Marketplace and transaction records may be needed to administer transactions,
address disputes, or meet financial and legal obligations.
- Technical and security logs may be retained for operational or security
purposes.
Some records may need to be retained after a service ends. Where deletion or
anonymisation is appropriate and legally permitted, information should be
handled accordingly.
Specific retention periods should be established and communicated where required
for the relevant service.
9. Data processing and transfers
Information may be processed using systems and service providers located in
India or, where applicable, in other jurisdictions.
Where information is handled by an external technology or service provider, the
relevant arrangements should address appropriate access, confidentiality,
security, and permitted use.
Any transfer or processing outside India must comply with applicable legal
requirements. The location of processing, the relevant service providers, and
any transfer safeguards depend on the systems and arrangements actually used.
Use of a service does not, by itself, establish blanket consent to every
possible transfer or processing activity.
10. Children’s privacy
Where a service involves children, their personal information should be handled
with appropriate care and in accordance with applicable legal requirements.
Depending on the activity, appropriate parent or guardian involvement, consent,
safeguards, and access restrictions may be required.
Information about a child should be collected and used only for an appropriate
purpose connected with the relevant service or programme. The applicable age
thresholds, consent process, and responsibilities should be established for each
service rather than assumed to be identical across all activities.
11. Your privacy rights and requests
Depending on the applicable law, the relevant service, and the circumstances,
you may have rights or options concerning your personal information. These may
include requesting access to information, correction of inaccurate information,
deletion where permitted, withdrawal of consent where consent is the basis for
processing, or information about how your data is handled.
To make a privacy-related request, contact WARA and identify the service or
organisation concerned. We may need to verify your identity or authority to act
on another person’s behalf before responding.
Some records may need to be retained or certain requests may be limited where
applicable law or legitimate recordkeeping requirements require it. Any such
limitation should be considered in the context of the specific request.
12. External websites and third-party services
Our websites or services may link to external websites or services operated by
other organisations.
Those organisations may have their own privacy policies and data-handling
practices. Unless explicitly stated otherwise, WARA does not control their
independent systems or policies.
Review the relevant third party’s privacy information before submitting personal
information through its website or service.
13. Changes to this policy
This policy may be revised when services, systems, organisational
responsibilities, or applicable requirements change.
The published version should show its effective or last-updated date. Where a
change requires notice or renewed consent, the applicable process should be
followed.
You should review the current version when using a service or when a material
change is communicated.
For questions, concerns, or requests relating to personal information, contact
WARA and identify the service or activity involved.
Email: support@wara.in
Please avoid including unnecessary medical details, identity documents,
passwords, or other sensitive information in an initial email. If further
information is needed to verify or resolve your request, an appropriate process
should be provided.
15. Guiding principle
Information should be handled responsibly, used for appropriate purposes, and
protected in ways that respect the people it concerns.
For care, education, skills development, and commercial services alike, privacy
depends on clear responsibilities, proportionate collection, appropriate access,
and transparent handling of personal information.
2 - Terms & Conditions
Review the terms governing the use of WARA websites, care-related services, learning activities, and marketplace systems, including user responsibilities, service availability, payments, third-party services, privacy, and liability.
These Terms & Conditions explain the responsibilities and limitations that may
apply when you use WARA websites, services, learning activities, or marketplace
systems. The specific terms depend on the service involved, the relevant
organisation, and any service-specific agreement.
Review any applicable service plan, pricing information, privacy notice, or
separate agreement before proceeding.
1. Scope and acceptance
These Terms & Conditions govern access to and use of the relevant WARA website,
digital system, or service, subject to any additional terms that apply to a
particular activity or arrangement.
WARA’s activities may include care coordination and support, education and
skills development, digital systems, and commercial marketplace services. Not
every service is available in every location, and not every activity is operated
by the same legal entity.
By accessing or using a service, you agree to the terms applicable to that
service, to the extent permitted by law. Where a separate agreement, informed
consent, or other formal acceptance is required, using a website alone does not
replace that requirement.
2. Organisations and nature of services
The relevant organisation depends on the service or activity involved.
- Wara KarmaYoga Foundation Trust has a social and educational role,
including capability development and related initiatives.
- Wara Systems has a commercial role that includes marketplace-related
activities and associated systems.
These organisations are distinct and should not be assumed to share identical
contractual responsibilities.
Depending on the arrangement, WARA may provide digital tools, coordinate
activities, support service delivery, or connect users with other organisations
and service providers. A marketplace listing or introduction does not, by
itself, mean that WARA directly employs, operates, or guarantees every listed
provider.
The responsibilities of each party depend on the applicable service description,
agreement, and law.
3. Service scope and availability
Services may include, where offered and applicable:
- Home-based caregiving and daily living support.
- Care monitoring, reporting, and coordination.
- Coordination with healthcare professionals or other care providers.
- Recovery and wellness support within the agreed service scope.
- Education, training, and skills-development activities.
- Digital systems and marketplace services connecting users with providers.
The availability and scope of any service may depend on geographic coverage,
provider availability, the service plan selected, applicable eligibility
requirements, and any separate agreement.
A service description, enquiry, or marketplace listing should not be treated as
confirmation that a particular service is available or that a booking has been
accepted. Availability and scope should be confirmed through the relevant
process.
4. User responsibilities
Users are responsible for providing accurate information relevant to the service
they request and for updating material information when it changes.
Depending on the service, users may also need to:
- Provide information reasonably required to assess or deliver the service.
- Share relevant health, safety, or support information where necessary and
appropriate.
- Provide accurate contact details and remain reachable when communication is
needed.
- Follow agreed service instructions and safety requirements.
- Maintain a reasonably safe environment for any in-person service.
- Make their own medical, financial, and other personal decisions, with
qualified professional advice where appropriate.
- Pay applicable charges under the agreed payment terms.
- Use websites, accounts, systems, and marketplace services lawfully and
responsibly.
Where a user acts on behalf of another person, the user must have the necessary
authority to provide information, request services, or make decisions on that
person’s behalf.
Users must not misuse the platform, submit knowingly false information,
interfere with system security, or misrepresent their identity, qualifications,
or authority.
5. Care services and caregiver responsibilities
Where a care-related service is offered, the scope of support should be defined
by the applicable service plan or arrangement.
Caregivers may assist with daily living, agreed care routines, observations,
reporting, and other tasks within their assigned role and competence. Where a
digital care-recording feature such as Care Ledger is used, records should be
maintained in accordance with the applicable procedures.
Caregivers must not independently diagnose medical conditions, prescribe
treatment, or perform activities reserved for appropriately qualified or
authorised professionals.
Care coordination and support do not replace medical assessment, diagnosis,
treatment, or the judgement of qualified healthcare professionals. Users and
their families should seek appropriate professional advice for medical
decisions.
The specific duties, supervision arrangements, qualifications, and boundaries of
a caregiver depend on the service and applicable requirements.
6. Emergency coordination
Where an applicable service includes emergency coordination support, this may
involve notifying designated contacts, communicating relevant information, or
attempting to coordinate with ambulance providers, healthcare professionals, or
hospitals.
Emergency coordination is not a substitute for contacting the appropriate
emergency service directly when urgent assistance is required.
WARA cannot guarantee the response time, availability, actions, or outcome of an
independent ambulance provider, hospital, healthcare professional, or other
third party. External providers operate under their own responsibilities and
procedures.
Medical assessment and treatment decisions remain with appropriately qualified
healthcare professionals, together with the patient or legally authorised
decision-maker as applicable.
Users should not rely solely on a WARA digital system, monitoring feature,
notification, or coordination process where immediate emergency assistance is
required.
7. Payments, plans, and refunds
Where a service involves a fee, the applicable price, payment schedule,
inclusions, exclusions, and any additional charges should be communicated
through the relevant plan, listing, quotation, or agreement.
Depending on the arrangement:
- Payment may be required in advance or at another agreed time.
- Additional or out-of-scope services may incur separate charges.
- Taxes or other applicable charges may be payable as specified.
- Refunds, cancellations, and adjustments are governed by the applicable
published policy or agreement.
- Non-payment may lead to suspension or termination of a service, subject to the
applicable terms and law.
No particular price, refund entitlement, or payment schedule should be assumed
unless it has been confirmed for the relevant service or transaction.
For marketplace transactions, the responsibilities of the customer, provider,
and platform depend on the transaction structure and applicable terms. Users
should review those terms before committing to a transaction.
8. Service interruptions and limitations
Service delivery may be affected by caregiver or provider availability,
geographic coverage, technical problems, communications failures, severe
weather, emergencies, or the availability of external organisations.
WARA will make reasonable efforts to support services within its agreed
responsibilities, but uninterrupted access or continuous availability cannot be
guaranteed unless expressly agreed.
Where a service is interrupted or cannot be delivered as planned, the applicable
service terms and circumstances will determine the available alternatives,
notices, adjustments, or remedies.
9. Third-party providers and marketplace services
WARA may provide information about, connect users with, or facilitate
interactions involving independent organisations and providers. Depending on the
service, these may include healthcare professionals, hospitals, diagnostic
services, ambulance providers, trainers, employers, or other service providers.
Third-party providers may have their own contracts, policies, professional
obligations, and service standards. Users should review the relevant terms and
verify any qualifications, authorisations, service scope, and other information
material to their decision.
Unless a specific agreement states otherwise, a listing, referral, introduction,
or marketplace transaction does not establish that WARA owns or operates the
third party’s business or directly controls its independent decisions.
The marketplace is not necessarily exclusive to WARA-affiliated organisations.
Participation and listing arrangements are governed by the relevant marketplace
terms.
10. Education, training, and skills development
Where WARA or a relevant organisation offers or administers an educational or
training activity, participants must follow the applicable programme rules,
attendance requirements, assessment procedures, and safety instructions.
Programme descriptions should identify the intended scope and any applicable
completion or assessment requirements. Enrolment does not guarantee successful
completion, certification, admission to another programme, employment,
assignments, or income.
Any certificate or qualification is subject to the status, requirements, and
authority of the organisation issuing it. A programme must not be assumed to
confer a nationally recognised qualification or professional licence unless that
status is explicitly confirmed.
Separate terms may apply where a programme is delivered with an educational
institution, funder, employer, or other partner.
11. Digital systems and account use
Where a WARA service provides accounts, applications, records, or other digital
functions, users must keep their login credentials secure and must not knowingly
allow unauthorised access.
Users should notify the relevant service contact if they suspect that an account
has been compromised or that information has been accessed improperly.
Digital systems may be unavailable or affected by maintenance, connectivity
issues, software faults, or other technical conditions. Users should not assume
that a digital record, notification, or automated process is infallible or that
it replaces required human judgement, professional advice, or emergency
procedures.
The functions and responsibilities of each digital system depend on its actual
implementation and the applicable service terms.
Use of a relevant WARA service is also subject to the applicable Privacy
Policy and any service-specific privacy notice.
Depending on the service and the applicable arrangements, information may be
collected and used to administer requests, deliver or coordinate services,
maintain records, communicate with users, process transactions, protect systems,
or meet legal obligations.
Information may be shared with authorised personnel, relevant providers,
technology service providers, or other parties where appropriate for the stated
purpose and permitted or required by law.
The collection, use, retention, and sharing of personal information must follow
the applicable privacy requirements. These Terms do not create blanket consent
for every possible use or disclosure of personal information. Where a separate
consent or authorisation is required, it must be obtained through the
appropriate process.
13. Intellectual property and permitted use
Unless otherwise stated, content and materials made available through a WARA
website or digital system may be subject to applicable intellectual property
rights.
Users may access and use such materials for the purposes permitted by the
relevant service. They must not reproduce, redistribute, modify, commercially
exploit, or otherwise use protected material beyond the permitted scope without
the necessary permission, except where applicable law allows it.
The rights in user-submitted material, provider listings, educational content,
records, software, and other contributions depend on the relevant agreement and
applicable law.
14. Suspension and termination
Access to a service may be suspended, restricted, or terminated where permitted
by the applicable terms and law. Reasons may include misuse, non-payment,
material breach of agreed requirements, security concerns, safety risks, or the
inability to continue providing the service.
Users may discontinue a service subject to any applicable notice period,
cancellation terms, outstanding payment obligations, and other contractual
requirements.
Where a service ends, relevant records may need to be retained for legal,
safety, accountability, financial, or operational reasons. Ending a service does
not automatically remove obligations or rights that arose before termination.
Where practicable and appropriate, the relevant organisation should communicate
material service changes or termination arrangements to affected users.
15. Limitation of responsibility
To the extent permitted by applicable law, each WARA organisation is responsible
for the obligations it has expressly accepted in relation to its own services
and activities.
WARA does not guarantee the conduct, availability, performance, or outcomes of
independent third-party providers unless an applicable agreement expressly
states otherwise.
No provision of these Terms excludes or limits liability where such exclusion or
limitation is prohibited by law. Nothing in these Terms removes any rights or
remedies that cannot lawfully be excluded.
The allocation of responsibility for a particular service, transaction,
incident, or loss depends on the facts, the relevant agreement, the role of each
party, and applicable law.
16. Changes to these Terms
These Terms may be revised to reflect changes in services, systems,
organisational responsibilities, or legal requirements.
The current published version should identify its effective or last-updated
date. Where a change requires notice, consent, or another formal step, the
applicable process must be followed.
Continued use of a service may indicate acceptance of revised terms only where
permitted by applicable law and the relevant agreement. Where renewed acceptance
is required, continued use alone does not replace it.
17. Governing law and disputes
The governing law, jurisdiction, and dispute-resolution process applicable to a
service should be specified in the relevant contract or service terms where
required.
Nothing in these Terms is intended to remove a user’s statutory rights or
prevent access to a forum or remedy that applicable law makes available.
The applicable legal entity and contractual arrangement should be identified
when a dispute arises.
For questions about these Terms, contact WARA and identify the website, service,
programme, or transaction concerned.
Email: support@wara.in
Please avoid including passwords, unnecessary identity documents, or sensitive
medical information in an initial email. If further information is needed to
understand or verify a request, an appropriate process should be provided.