Legal & Policies
Access WARA’s legal policies including terms of service, privacy practices, and service guidelines. These documents ensure transparency, trust, and clear understanding of how WARA delivers care responsibly.
Clarity, Transparency, and Trust.
This section provides all legal and policy documents related to WARA services.
Our goal is simple: clear expectations, responsible service, and user trust.
Here you will find how we handle your data, define service boundaries, and
ensure accountability across our care systems.
What This Section Covers
WARA operates as a structured care platform, which makes clarity essential.
This section helps you understand:
- What WARA does and does not do
- How your data is collected and protected
- How services are delivered and coordinated
- What responsibilities users and families hold
- How safety and accountability are maintained
📄 Available Policies
Privacy Policy
Explains how we collect, use, and protect your personal and health data.
👉 Covers data security, usage, sharing, and user rights
Terms & Conditions
Defines how WARA services operate and the responsibilities of users.
👉 Covers service scope, limitations, payments, and liability
Why This Matters
Care involves sensitive situations—health, safety, and trust.
Clear policies ensure that:
- You understand how services work
- You know what to expect during care delivery
- Responsibilities are clearly defined
- Your data is handled responsibly
- Decisions can be made with confidence
How to Use This Section
You may refer to this section:
- Before starting a service
- While evaluating plans and offerings
- During care delivery for clarity
- In case of questions or concerns
Each document is written to be practical, readable, and transparent.
Guiding Principle
WARA follows a simple principle:
Trust is built through clarity and consistency.
These policies are designed to support safe, reliable, and transparent care
delivery across all WARA services.
1 - Privacy Policy
Learn how WARA collects, uses, and protects personal and health data across its care services and digital systems, ensuring transparency, security, and responsible handling of sensitive information.
Your Data. Handled with Responsibility.
At WARA, we are committed to protecting your privacy and ensuring the secure
handling of your personal and health-related data. As a care infrastructure
platform, we manage sensitive information with strict responsibility,
transparency, and defined processes.
By using our website and services, you agree to the practices described in this
policy.
Last updated: April 14, 2026
Definitions
- “WARA”, “We”, “Us”, or “Our” refers to the WARA platform and its services
- “You” or “User” refers to individuals using our website or services
- “Service” includes the website, CareNet services, and related systems
- “Personal Data” refers to identifiable personal information
- “Health Data” refers to medical and caregiving-related information
- “Usage Data” refers to automatically collected technical data
- “Cookies” are small files used to improve functionality and experience
We collect only the information necessary to deliver safe, reliable, and
coordinated care.
Personal Data
- Name
- Phone number
- Email address
- Address and location
- Emergency contact details
Health & Care Data
- Medical history and conditions
- Care requirements and routines
- Medication and monitoring records
- Care Ledger entries and activity logs
Usage Data
- IP address
- Browser and device information
- Pages visited and interaction behavior
Cookies & Tracking
We use cookies and similar technologies to:
- Maintain secure sessions
- Improve system performance
- Analyze usage patterns
- Enhance user experience
You may disable cookies in your browser settings, though some features may not
function fully.
Your data is used strictly to enable structured and reliable care delivery.
We use information to:
- Deliver and coordinate care services (HomeCareNet, ElderCareNet, etc.)
- Enable monitoring through the Care Ledger
- Connect caregivers, coordinators, and healthcare providers
- Send updates, alerts, and communication
- Improve system performance and service quality
- Meet legal and regulatory requirements
Data Protection & Security
We implement appropriate safeguards to protect your data, including:
- Controlled and role-based access
- Secure storage and transmission
- Monitoring and audit systems
While strong precautions are taken, no system can guarantee absolute security.
Data Retention
We retain data only as long as necessary for:
- Continuity of care
- Service delivery
- Legal and compliance requirements
Certain records, such as care logs, may be retained for audit and continuity
purposes.
Data Sharing & Disclosure
We do not sell your personal data.
We may share information only when necessary:
- With verified caregivers and coordinators
- With doctors and healthcare providers
- With emergency responders during critical situations
- With trusted technology and service partners
- To comply with legal obligations
- With your explicit consent
All sharing is limited to what is required for service delivery.
Data Transfers
Your data may be processed within India or in secure systems operated by trusted
providers. By using our services, you consent to such processing where required.
Children’s Privacy
Our services are not intended for children under 13 without guardian
involvement. We do not knowingly collect data from minors without appropriate
consent.
External Links
Our platform may contain links to external websites or healthcare providers.
WARA is not responsible for their privacy practices. Users are encouraged to
review their policies independently.
Changes to This Policy
This Privacy Policy may be updated periodically. Changes will be reflected on
this page with an updated revision date.
For any questions, concerns, or requests regarding your data:
WARA
📧 Email: [email protected]
Guiding Principle
WARA follows a simple principle:
Data should be used to improve care, not compromise trust.
All data handling practices are designed to ensure that your information remains
secure, limited in use, and aligned with your care needs.
2 - Terms & Conditions
Review the terms governing the use of WARA services, including care coordination, caregiver support, emergency response, and platform usage. These terms define responsibilities, limitations, and service scope.
Clear Terms. Responsible Care.
These Terms & Conditions define how WARA services are delivered, what users can
expect, and the responsibilities of all parties involved.
By using WARA services, you agree to these terms.
Last updated: April 14, 2026
Nature of Services
WARA is a care coordination and service platform.
We:
- Provide trained caregivers through structured systems
- Coordinate care between families, caregivers, and healthcare providers
- Enable monitoring, reporting, and emergency coordination
We do not operate as a hospital, clinic, or emergency medical authority.
Service Scope
WARA services may include:
- Home-based caregiving (HomeCareNet)
- Monitoring and coordination (ElderCareNet)
- Healthcare coordination (HealthCareNet)
- Recovery and wellness support (AyushCareNet)
Services are delivered based on:
- Availability
- Location
- Service plan selected
User Responsibilities
Users (or family members) are responsible for:
- Providing accurate personal and health information
- Sharing medical history where required
- Maintaining safe home conditions for care delivery
- Being reachable during care and emergency situations
- Making final medical and financial decisions
WARA supports decisions—but does not replace family authority.
Caregiver Role
Caregivers provided by WARA:
- Assist with daily living and care routines
- Follow defined care protocols
- Maintain records through the Care Ledger
They do not independently diagnose or prescribe treatment.
Medical decisions must be taken by qualified healthcare professionals.
Emergency Handling
WARA provides emergency coordination support, which may include:
- Alerting ambulance providers
- Notifying family members
- Sharing relevant care data
- Coordinating with hospitals
However:
- WARA does not guarantee response time of third-party providers
- Ambulance and hospital services operate independently
- Final treatment decisions remain with doctors and family
Payments & Plans
- Services are offered under defined plans and pricing structures
- Payments must be made in advance or as agreed
- Refunds, if applicable, follow defined policies
- Add-on services may be billed separately
Failure to make payments may result in service suspension.
Service Availability
Service delivery depends on:
- Caregiver availability
- Geographic coverage
- External partner availability (ambulance, hospital, etc.)
WARA will make reasonable efforts but does not guarantee uninterrupted service.
Limitation of Liability
WARA acts as a coordination and support platform.
We are not liable for:
- Medical outcomes or treatment results
- Actions of third-party providers (hospitals, labs, ambulances)
- Delays caused by external factors
- Decisions made by users or family members
Our role is to enable structured care—not replace medical systems.
Third-Party Services
WARA may connect users with:
- Doctors
- Hospitals
- Diagnostic labs
- Ambulance providers
These entities operate independently, and their services are governed by their
own policies and standards.
Data & Privacy
Use of WARA services is also governed by our Privacy Policy.
Users agree to:
- Data collection for care delivery
- Sharing of necessary data for coordination
- Use of digital systems such as Care Ledger
Termination of Services
WARA reserves the right to:
- Suspend or terminate services for misuse or non-compliance
- Refuse service where safety or operational risks exist
Users may also discontinue services at any time, subject to plan terms.
Changes to Terms
These Terms may be updated from time to time.
Continued use of services indicates acceptance of the latest version.
Governing Principle
WARA operates on a simple principle:
Care must be structured, transparent, and responsibly delivered.
These terms ensure clarity, safety, and accountability across all services.
For any questions regarding these terms:
WARA
📧 Email: [email protected]