CareNet Vision & System

Why a Connected Care System?

A family’s care needs rarely fit into one category.

An older person may need help with everyday activities, a doctor’s appointment, support after hospitalisation, and continuing rehabilitation. Their family may be living in another city and need a reliable way to coordinate support and remain informed.

When each requirement is handled separately, families can be left to find providers, communicate instructions, arrange follow-up, and connect the different parts of care themselves.

WARA’s CareNet vision is to help connect these needs into a more coherent care journey.

Families should be able to begin with their situation rather than having to understand the underlying service structure.

Four Connected CareNets

WARA Care is organised around four distinct service networks. Each has a different responsibility, and more than one may be relevant to a family’s situation.

ElderCareNet — Coordinated Elder Care

Supports agreed check-ins, visibility into care arrangements, appropriate reporting, family communication, and coordination when something needs attention.

Its central question is: When I cannot be there, who will notice, who needs to be informed, and what should happen next?

Explore the ElderCareNet vision

HomeCareNet — Everyday Care at Home

Focuses on practical, everyday assistance for people who need support with daily living, personal care, mobility, routines, or continuing care at home.

Its central question is: Who will help with everyday activities?

Explore the HomeCareNet vision

HealthCareNet — Healthcare Access and Coordination

Focuses on connecting people with appropriate doctors, consultations, diagnostic services, referrals, hospital coordination, and healthcare follow-up.

Its central question is: How can the person access the appropriate healthcare support?

Clinical decisions remain the responsibility of qualified healthcare professionals.

Explore the HealthCareNet vision

AyushCareNet — Recovery and Continuing Well-being

Focuses on appropriate recovery, rehabilitation, physiotherapy, and continuing well-being support, in coordination with clinical care where necessary.

Its central question is: What support may help the person recover, regain capability, or maintain well-being?

It complements appropriate medical care rather than replacing it.

Explore the AyushCareNet vision

One Care Journey, Not Four Separate Systems

The four CareNets have distinct responsibilities, but a family should not have to decide which network to approach first.

For example, after an older person returns home from hospital, the family may need:

• HomeCareNet for agreed everyday assistance.
• HealthCareNet for medical follow-up and healthcare coordination.
• AyushCareNet for appropriate rehabilitation or recovery support.
• ElderCareNet for agreed check-ins, reporting, and communication with the family.

The appropriate combination depends on the person’s needs, professional advice where relevant, local availability, and the service arrangements agreed with the family.

The aim is to connect the relevant support without confusing the responsibilities of individual providers.

The System Behind the Services

CareNet is more than a list of services. The wider vision includes the people, relationships, processes, and supporting capabilities needed to coordinate care responsibly.

The system-wide topics explain these elements in greater detail:

• Vision — The purpose, principles, and intended direction of CareNet.
• Architecture — How the four CareNets and their supporting capabilities fit together.
• Operating Model — How families, care providers, coordinators, healthcare professionals, and partners work together.
• Partner Ecosystem — How external providers and community organisations may contribute to the network.
• Roadmap — How the model may develop over time, distinguishing established arrangements from planned and envisioned capabilities.

For the practical care journey and coordination topics, see How WARA Care Works.

A Wider Network of People and Organisations

No single organisation can provide every form of care in every location.

The CareNet vision therefore recognises the importance of suitable external healthcare providers, care professionals, service organisations, community institutions, and other partners.

Depending on the need and the arrangements available, these may include doctors, hospitals, diagnostic services, trained care workers, rehabilitation professionals, local support organisations, and other relevant providers.

WARA’s intended role is to help identify and coordinate appropriate support within its agreed responsibilities—not to replace the professional judgement, qualifications, or accountability of those delivering specialised services.

Partnerships, verification processes, geographic coverage, and service availability must be established and confirmed rather than assumed.

Organisations interested in contributing can explore the WARA Partner Network and Partner with WARA.

Designed to Develop Responsibly

The CareNet model provides a common direction for developing connected care services. Not every element of the wider vision should be understood as an operational capability today.

As the system develops, priorities include:

• Clear responsibilities across different care services.
• Appropriate and capable people delivering agreed activities.
• Suitable healthcare and service-provider relationships.
• Responsible communication and handling of care information.
• Structured records and follow-up where supported by the service arrangement.
• Local partnerships that can help extend access to appropriate support.
• Review and improvement based on experience, safety, and service quality.

The pace of development will depend on operational readiness, trained personnel, suitable partners, technology, funding, and applicable requirements.

Who Is This Section For?

Families can explore why WARA connects different forms of care and how the wider model is intended to support their needs.

Healthcare and service partners can understand the intended relationship between their specialised services and the wider care journey.

Community, CSR, and programme partners can explore where collaboration may help improve access, develop capabilities, or support underserved communities.

The WARA team can use these pages as a shared explanation of the system’s direction and the principles that should guide its development. Detailed internal procedures, agreements, commercial arrangements, and sensitive implementation information remain in their appropriate controlled-access documents.

Start With the Topic That Matters to You

You do not need to read every page to understand the central idea: different care needs require different capabilities, but families benefit when the relevant support can be connected responsibly.

• Understand the CareNet vision
• Explore the system architecture
• Learn how care coordination works
• Explore the partner ecosystem
• Discuss a care requirement
• Explore partnership opportunities