Care Process
The WARA Care Process guides families from an initial care request through care planning, service coordination, delivery, communication, and ongoing review.
How Care Works
Discover how WARA helps families arrange care, coordinate appropriate services, communicate responsibilities, and stay informed throughout their loved one’s care journey.
One Family. Different Needs. One Coordinated Care Journey.
When a parent needs support, you should not have to figure out which service to choose, whom to contact, or how every part of care will fit together.
Tell WARA what is happening. We help understand your family’s needs, identify appropriate support, and coordinate the relevant services according to the agreed arrangement and availability.
From everyday assistance at home to healthcare access, recovery support, and agreed monitoring arrangements, different services can work together when needed.
You start with your family’s situation. WARA helps you understand the next step.
Start With Your Family’s Needs
Every family is different. An older parent may need help with everyday activities. Another may be living independently but need agreed check-ins and a clear process for responding when something needs attention. Someone returning home after hospitalisation may need practical assistance, healthcare follow-up, and rehabilitation.
You do not need to understand WARA’s service structure before asking for help.
We begin with questions such as:
- Who needs support, and where do they live?
- What has become difficult to manage?
- Is the need for everyday assistance, healthcare access, recovery, or a combination of services?
- What support is already available?
- Who should be involved in decisions and receive relevant updates?
- Are there particular concerns, time requirements, or professional recommendations that need to be considered?
The answers help establish what kind of support may be appropriate and what needs to be clarified before an arrangement begins.
From Enquiry to Coordinated Care
WARA follows a structured approach to help turn a family’s request into an understood and agreed care arrangement.
1. Tell WARA What Is Happening
Start with the situation rather than trying to select a service.
Explain what your parent or loved one needs, what concerns you most, and what kind of assistance you are looking for.
2. Understand the Requirement
The next step is to understand the person’s circumstances, the activities requiring support, any relevant healthcare recommendations, and the existing arrangements.
Where assessment or clinical judgement is required, an appropriately qualified professional must be involved.
3. Identify Appropriate Support
Depending on the requirement, the arrangement may involve one or more of WARA’s four CareNets:
- ElderCareNet — agreed check-ins, visibility, reporting, and coordination when something needs attention.
- HomeCareNet — daily physical assistance and practical care at home.
- HealthCareNet — access to doctors, diagnostics, hospital referrals, and other appropriate healthcare services.
- AyushCareNet — recovery, rehabilitation, physiotherapy, and continuing well-being support within its service scope.
Each CareNet has a distinct role. The family does not need to choose the combination independently.
4. Agree on the Care Arrangement
Before services begin, the family should understand the scope of support, the responsibilities involved, the schedule, applicable charges, communication arrangements, and any important limitations.
The arrangement must reflect the services actually available in the relevant location.
5. Arrange and Coordinate Services
Where the required services are available and agreed, WARA helps connect the appropriate people and organisations and coordinate the practical steps involved.
This may include arranging care activities, appointments, follow-up, or communication among the people involved.
6. Maintain Visibility and Follow-up
Depending on the service arrangement, relevant activities, observations, coordination actions, and matters requiring attention may be recorded and communicated.
When needs change, the arrangement may need to be reviewed and additional support considered.
The goal is to make care easier to understand, organise, and follow—not to make the family manage every connection independently.
How the Four CareNets Work Together
The four CareNets have different responsibilities. Their roles should remain clear even when a family needs more than one service.
ElderCareNet — When Something Needs Attention
ElderCareNet supports agreed check-ins, visibility, reporting, and predefined procedures for coordinating a response when a situation requires attention.
It addresses the family’s need to understand what is happening and whom to contact when an expected activity does not occur or a concern arises.
HomeCareNet — Everyday Care at Home
HomeCareNet focuses on delivering agreed physical assistance and practical care at home.
It addresses the person’s everyday needs, such as assistance with personal activities, mobility, and daily routines.
HealthCareNet — Access to Healthcare
HealthCareNet helps families coordinate access to appropriate healthcare providers and services, including consultations, diagnostic appointments, referrals, and follow-up arrangements.
Clinical decisions remain the responsibility of qualified healthcare professionals.
AyushCareNet — Recovery and Rehabilitation
AyushCareNet focuses on appropriate recovery, rehabilitation, physiotherapy, well-being, and continuing support within its service scope.
It may complement clinical care and practical assistance at home when the person’s circumstances call for a combination of services.
Explore Recovery and Rehabilitation →
The System Behind the Care
A family sees the care activities, the people involved, and the communication they receive. To coordinate those activities consistently, WARA needs a structured operating model behind the service.
The model brings together four essential elements.
People
Care depends on people performing their assigned responsibilities. Depending on the arrangement, this may include caregivers, healthcare professionals, coordination personnel, service partners, and family members.
Responsibilities should be appropriate to each person’s role, capability, and qualifications.
Defined Processes
Care activities and coordination should follow an understood sequence rather than depending entirely on informal instructions.
Defined processes help clarify what needs to happen, who is responsible, and what should happen when a requirement changes or a concern arises.
Coordination
Different services may involve different people and organisations. Coordination connects their responsibilities, communication, and agreed activities so that the family is not left to organise every connection independently.
Records and Communication
Relevant records help establish what has taken place, what has been observed, which actions have been coordinated, and what may require follow-up.
The scope of recording, reporting, family access, and alerts depends on the specific service and its operating arrangements.
The Care Journey at a Glance
The following model describes the intended operating flow for a coordinated care arrangement. Not every stage or service is required for every family.
FAMILY NEED
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INITIAL ENQUIRY
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UNDERSTAND THE REQUIREMENT
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IDENTIFY APPROPRIATE SUPPORT
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AGREE ON THE CARE ARRANGEMENT
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ARRANGE PEOPLE AND SERVICES
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DELIVER AGREED CARE
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RECORD AND COMMUNICATE
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FOLLOW UP AND REVIEW
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CONTINUE, ADAPT OR CONCLUDE
This is not necessarily a one-way process. A change in the person’s condition, a new healthcare recommendation, or a change in family circumstances may require the arrangement to be reviewed.
The care journey should remain centred on the person’s needs and the agreed responsibilities—not on activating every service in the WARA system.
Care You Can See: The Care Ledger
Families need appropriate visibility into the care they have arranged. Care records can help connect activities, observations, communication, and follow-up.
WARA’s Care Ledger is the intended structured record supporting this approach.
Depending on the service and implementation, records may cover:
- Agreed care activities and their completion
- Relevant observations and notes
- Appointments and coordination activities
- Incidents or concerns requiring follow-up
- Actions taken and relevant communication
The Care Ledger supports visibility and accountability. It does not replace the people responsible for providing care, make clinical decisions, or automatically guarantee that a concern will be detected.
The specific recording, reporting, family-access, and alert capabilities available must be confirmed for the service being provided.
[Explore the Care Ledger →](/care/ how-care-works/care-ledger/)
When Something Needs Attention
A reliable care arrangement should establish in advance what happens when a concern arises.
For example, if an agreed check-in is missed or a care activity cannot be completed, the relevant procedure should clarify:
- Who is responsible for following up.
- How contact or the activity will be checked.
- Which family member or designated contact should be informed.
- Whether another service or qualified professional needs to be contacted.
- How the outcome and any further action will be communicated.
The response must be appropriate to the situation and the agreed service scope.
WARA’s long-term operating model includes structured emergency coordination. However, families should not assume that emergency detection, ambulance dispatch, transport, or hospital admission support is available unless the specific arrangements have been confirmed.
For an immediate medical emergency, contact the appropriate local emergency service. WARA is not a substitute for emergency responders, hospitals, or qualified healthcare professionals.
Building the Wider Care Network
Reliable care requires more than a single service or organisation. It depends on appropriate people, healthcare providers, local resources, and partners working together.
WARA’s wider model is designed to connect these capabilities as the network develops.
Local Connections
Local people, institutions, facilities, and service providers can help make care and related services more accessible within the communities they serve.
DharmaNet is WARA’s shared local and community infrastructure. It supports the wider Care, Learn, and Work ecosystem rather than operating as another CareNet.
Capable People
Care quality depends on people having the appropriate capabilities for their responsibilities. WARA’s learning and workforce model is intended to connect learning, demonstrated capability, qualification, and meaningful work.
Healthcare and Service Partners
Healthcare providers, diagnostic services, rehabilitation professionals, businesses, community organisations, and other partners may contribute specialist capabilities or local resources.
Their role and responsibilities depend on the particular service arrangement and partnership.
Seven Areas Behind the Operating Model
The public care journey is supported by a deeper set of operating topics. These pages preserve the processes, responsibilities, and long-term design principles behind WARA’s care model.
Some describe foundational processes; others describe capabilities and programmes that can develop as WARA’s operations and partnerships mature. Their inclusion does not mean every capability is currently operational in every location.
1. Care Process
From requirement to an agreed and coordinated care arrangement.
Defines the stages through which a care requirement is understood, planned, delivered, monitored where agreed, and reviewed.
2. Coordination Model
Clear responsibilities across people and services.
Explains how families, caregivers, coordination personnel, healthcare providers, and partners interact, communicate, and handle responsibilities.
Explore the Coordination Model →
3. Care Ledger
Records that support visibility and accountability.
Describes how care activities, relevant observations, coordination actions, and follow-up can be recorded and communicated.
[Explore the Care Ledger →](/care/ how-care-works/care-ledger/)
4. Emergency Response Network
Predefined procedures for situations requiring urgent attention.
Documents the intended coordination model for alerts, contacting appropriate responders, and connecting families with relevant emergency or healthcare services. The actual response capabilities depend on established providers, local arrangements, and confirmed service scope.
Explore Emergency Coordination →
5. Surgical Access Programme
Coordinating access to planned specialist and hospital services.
Describes the longer-term model for connecting patients with specialist consultations, hospitals, and planned procedures through appropriate partners. Clinical decisions and admission remain with qualified healthcare professionals and the relevant hospital.
6. Mobile Health Programme
Extending healthcare access into communities.
Describes the intended model for community outreach, health awareness, screening through appropriate providers, and connecting people with further healthcare services where suitable.
7. Partner Network
Connecting capabilities that WARA does not provide alone.
Explains how healthcare providers, service organisations, local institutions, and other partners can contribute to a connected care arrangement.
These seven areas provide the deeper operational reference for WARA’s care model. They can evolve as services, partnerships, procedures, and technology mature, while the family-facing promise remains simple: understand the need, agree on appropriate support, coordinate responsibilities, and communicate clearly.
What Families Should Expect
A coordinated care model should make the service arrangement understandable before it begins.
Families should know:
- What services have been agreed.
- Which activities and responsibilities are included.
- Who to contact with questions or concerns.
- How relevant updates will be communicated.
- What happens when needs change.
- Which services, response arrangements, and capabilities are available in their location.
WARA’s approach is to make these responsibilities and connections clearer. The exact services and operating procedures depend on the agreed arrangement and local availability.
Frequently Asked Questions
Do I need to understand the four CareNets before contacting WARA?
No. Tell WARA what is happening and what support your family needs. WARA will help you understand the appropriate options and how the relevant services may fit together.
Will every family receive all four CareNets?
No. The appropriate combination depends on the person’s needs, the agreed service arrangement, and service availability. Some families may need one service; others may need several.
Who decides which services are appropriate?
The family explains the needs and participates in decisions about the arrangement. WARA helps identify relevant service options. Medical decisions and clinical assessments remain with qualified healthcare professionals.
How will I know what is happening during care?
Depending on the service arrangement, records and communication may provide visibility into agreed activities, relevant observations, and follow-up. The specific capabilities available should be confirmed before the service begins.
What happens if my parent’s needs change?
Contact WARA to discuss the change. The existing arrangement may need to be reviewed, and additional services or professional assessment may be appropriate.
Does WARA provide emergency medical services?
WARA’s care model includes plans for emergency coordination, but the actual response available depends on confirmed local arrangements and service scope. For an immediate medical emergency, contact the appropriate local emergency service.
How do I begin?
Tell WARA about your family member’s situation, the support required, and the location. You do not need to know which service or process to select.
Read More Frequently Asked Questions →
Start With Your Family’s Situation
You do not need to understand the architecture behind WARA or organise every service yourself.
Tell us what your parent or loved one needs. We will help you understand the appropriate options, clarify the arrangement, and identify the next step.
You don’t have to manage it alone.
Coordination Model
The WARA Coordination Model defines how families, care providers, coordinators, healthcare services, and partners work together through clear responsibilities, agreed workflows, and appropriate communication.
Care Ledger
The WARA Care Ledger supports visibility and accountability in care through structured records of agreed activities, relevant observations, service coordination, and follow-up.
Emergency Response Network
The WARA Emergency Response Network defines a framework for coordinating communication, appropriate emergency services, transport, and healthcare access when urgent situations arise, subject to confirmed local arrangements.
Surgical Access Program
The WARA Surgical Access Program is a framework for coordinating access to planned surgical care through qualified specialists, appropriate healthcare facilities, and connected pre- and post-operative support.
Mobile Health Program
The WARA Mobile Health Program is a long-term initiative to improve healthcare access in underserved communities through outreach, health awareness, appropriate screening, and coordinated referral and follow-up pathways.
Partner Network
The WARA Partner Network connects the care system with external healthcare providers, service organisations, community institutions, and other partners to extend access to appropriate services and capabilities.