Care Process

What Is the WARA Care Process?

The WARA Care Process is the structured journey through which a family’s care needs are understood, appropriate support is planned, agreed services are arranged, and care is followed up.

It connects the people, services, and coordination needed to support an individual and their family.

The journey begins with a simple question:

What support does your family need right now?

From there, WARA helps establish an appropriate arrangement, subject to service availability, the family’s preferences, and the responsibilities agreed with the relevant providers.

Care should follow a clear process—not depend on assumptions.

Why a Defined Process Matters

When families must arrange care independently, they may face several challenges:

• Uncertainty about what kind of support is needed.
• Difficulty finding suitable people or service providers.
• Confusion about responsibilities and schedules.
• Gaps in communication between family members and providers.
• Difficulty arranging additional support when needs change.
• Limited visibility into agreed activities and follow-up.

A defined process helps establish clarity from the beginning. It gives the family and the people involved a shared understanding of what has been agreed, who is responsible, and how concerns should be communicated.

A clear process helps turn separate care arrangements into a coordinated care journey.

The WARA Care Journey

Step 1: Share Your Situation

The journey starts when you contact WARA and explain what is happening.

You may reach out through the available contact channels, such as a phone call, WhatsApp, or the website.

We seek to understand the relevant details, which may include:

• The person’s daily living and care needs.
• Their current circumstances and any relevant health concerns.
• Their location and preferred schedule.
• The type and duration of support being considered.
• The family’s communication and coordination needs.
• Any immediate concern requiring appropriate professional or emergency assistance.

You do not need to know the correct service name before contacting us.

Every care journey begins with understanding the person and the family’s situation.

Step 2: Understand the Requirement and Agree on a Plan

Based on the initial discussion, WARA helps identify the support that may be appropriate.

The proposed arrangement may define:

• The services required and their intended scope.
• The activities, schedule, and expected duration.
• The people or service providers involved.
• The responsibilities of the family, WARA, and relevant providers.
• Communication and reporting arrangements.
• The expected cost and payment terms before commitment.
• How changes or concerns should be raised and reviewed.

The arrangement may involve one CareNet or a combination of services, depending on the requirement.

The scope, price, and availability should be clarified before the family commits to the proposed arrangement.

Clarity comes before commitment.

Step 3: Arrange the Appropriate People and Services

Once the arrangement is agreed, WARA helps organise the relevant people and services according to the agreed scope.

Depending on the requirement, this may involve:

• Arranging daily assistance at home.
• Establishing agreed check-ins and family communication.
• Coordinating access to healthcare professionals or diagnostic services.
• Exploring suitable rehabilitation or recovery support.
• Coordinating with relevant service providers or partners.

People should be selected according to the responsibilities, skills, experience, and requirements of the service being arranged. Availability and suitability must be established for the particular assignment.

WARA’s learning and workforce infrastructure is intended to support capable people and service delivery. Training, qualifications, and responsibilities should be appropriate to the role.

The right support starts with clearly defined needs and responsibilities.

Step 4: Begin the Agreed Care

Care begins according to the agreed arrangement, which may take place at home or involve coordination with external service providers.

Depending on the service, the work may include:

• Everyday living assistance and practical care.
• Agreed visits, check-ins, or care activities.
• Support with appointments and healthcare access.
• Recovery or rehabilitation activities within the provider’s role.
• Communication with designated family members.
• Following the applicable service procedures and safety requirements.

The activities performed depend on the particular service. Home-based physical assistance, check-ins, healthcare coordination, and recovery support are different responsibilities and should not be treated as interchangeable.

Clinical decisions remain with qualified healthcare professionals.

Care is delivered within an agreed scope, with responsibilities understood.

Step 5: Maintain Appropriate Records and Family Communication

Families need a clear understanding of the agreed care arrangement and the information they can expect to receive.

Depending on the service and the arrangements in place, records and communication may cover:

• Completed visits or agreed activities.
• Relevant observations and updates.
• Changes or concerns requiring follow-up.
• Coordination with other providers.
• Actions taken and outstanding next steps.

The Care Ledger is intended to support structured care records, visibility, and accountability. The actual recording, reporting frequency, and family access depend on the capabilities available and the service agreement.

It should not be assumed that every activity is recorded in real time or that continuous monitoring is available in every arrangement.

[Learn about the Care Ledger](/care/ how-care-works/care-ledger/)

Clear records and agreed communication help families stay connected to care.

Step 6: Coordinate Additional Support When Needed

A person’s needs may extend beyond the original service. The process should provide a way to discuss and coordinate additional support where appropriate.

Depending on the situation, this may involve:

• Access to a doctor or specialist.
• Diagnostic appointments and follow-up.
• Additional assistance at home.
• Recovery or rehabilitation support.
• Coordination with relevant healthcare or service partners.

The four CareNets have distinct responsibilities:

• HomeCareNet — everyday physical assistance and practical care at home.
• ElderCareNet — agreed check-ins, reporting, family communication, and coordination when something needs attention.
• HealthCareNet — access to healthcare services and clinical follow-up coordination.
• AyushCareNet — appropriate recovery, rehabilitation, and continuing well-being support.

WARA helps families explore which services may be relevant. Additional services depend on suitability, availability, professional guidance where required, and agreement on the revised arrangement.

One family may need several kinds of support, connected through one care journey.

Step 7: Follow the Appropriate Procedure When a Concern Arises

A concern may arise during care, from a missed agreed visit to a change in the person’s condition.

The appropriate next step depends on the nature and urgency of the concern and the procedures established for the service.

Where applicable, the process may involve:

• Checking the status of the agreed activity.
• Contacting the responsible person or provider.
• Informing the designated family contact.
• Coordinating with an appropriate healthcare professional.
• Following the agreed escalation procedure.

Emergency arrangements must be explicitly established and confirmed. Families should not assume that every service includes an ambulance, hospital admission coordination, continuous surveillance, or immediate emergency response.

In an urgent or life-threatening situation, the family or person present should contact the appropriate local emergency service without waiting for routine care coordination.

Clear responsibilities and escalation arrangements matter when something needs attention.

Step 8: Review, Adapt, Continue, or Conclude Care

Care needs can change over time. The original arrangement may need to be reviewed when the person’s condition, mobility, daily routine, location, or family circumstances change.

A review may consider:

• Whether the agreed support remains appropriate.
• Whether schedules or activities need adjustment.
• Whether additional services should be explored.
• Whether a different provider or arrangement is needed.
• Whether the service should continue, change, or conclude.

Changes should be discussed with the relevant people and confirmed before the revised arrangement is treated as agreed.

The objective is not to keep a family in a fixed service indefinitely. It is to help the arrangement remain appropriate to the person’s needs.

Care should adapt as needs evolve.

How the Care Process Connects to the WARA System

The Care Process is the common workflow that connects WARA’s care services and supporting infrastructure.

The Four CareNets

Families do not need to navigate these networks independently. The relevant services can be identified according to the situation and arranged separately or together where appropriate.

The Supporting Infrastructure

Other parts of WARA support the wider operating model:

• Learn supports learning and capability development.
• Work supports work opportunities, workforce participation, and service delivery.
• DharmaNet provides a framework for local and community connections that can support Care, Learn, and Work.
• Partner connects WARA with relevant healthcare providers, service providers, organisations, and other partners.

These are supporting parts of the wider system, not additional CareNets.

The actual contribution of each part depends on the programme, location, partners, and operational arrangements in place.

One care process connects distinct services and the infrastructure that supports them.

What Makes the Process Dependable?

Defined Steps and Responsibilities

The process gives families and service providers a shared understanding of the requirement, agreed scope, responsibilities, and next steps.

Coordinated Services

When more than one service is needed, the arrangement should clarify how responsibilities and communication connect.

Appropriate Records and Updates

Agreed records and communication can help families understand the progress of care and identify matters that need follow-up.

Review and Adaptation

The arrangement can be reviewed when needs change, subject to agreement and service availability.

Clear Boundaries

Care coordination does not replace clinical judgement, professional qualifications, or emergency services. Each provider should operate within its defined role and agreed responsibilities.

Reliability grows from clear arrangements, capable people, communication, and accountable execution.

What the Care Process Does—and Does Not—Promise

The WARA Care Process provides a framework for understanding needs, planning services, coordinating agreed support, and reviewing the arrangement.

It does not, by itself, guarantee that:

• Every service is available in every location.
• Every requested provider or specialist can be arranged immediately.
• All activities are monitored continuously or recorded in real time.
• An emergency will be detected automatically or receive an immediate response.
• A particular health outcome will be achieved.

Specific services, reporting arrangements, response procedures, and responsibilities should be confirmed before care begins.

Begin With Your Family’s Situation

You do not have to work out the complete care arrangement before asking for help.

Tell WARA what is happening, what your loved one needs, and what is difficult for your family to manage. We can help you explore the appropriate next step and the services that may be available.

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