Telehealth Services Coordinator (Digital Care Manager)

Learn how to coordinate doctors, patients, and caregivers using digital healthcare systems. This course prepares you to manage teleconsultation, patient coordination, and healthcare operations.

Connect Care. Manage Care. Enable Care.

Course Overview

This course prepares you to become a Telehealth Services Coordinator — the person who manages healthcare using digital tools.

You will learn:

  • How to connect patients with doctors
  • How to manage teleconsultation
  • How to coordinate caregivers and services

👉 This is the core role for WARA platform operations

Official Course Details

Who Should Join?

  • Category 2 (Companion / Coordinator Path)
  • Educated women (12th pass or above)
  • Candidates with communication skills

What You Become

After completion:

  • Care Coordinator
  • Telehealth Executive
  • WARA Platform Operator
  • Patient Relationship Manager

💡 Why This Role is Critical for WARA

This role:

  • Controls service flow
  • Manages customer experience
  • Connects all CareNet services

👉 This is your “Aggregator Engine” role

🧠 WARA LEARNING SYSTEM

Learning Flow

Listen → Understand → Coordinate → Execute → Track → Improve

Core Skills

  • Communication
  • Coordination
  • Basic technology
  • Problem solving

🎬 STORY-BASED CURRICULUM (3D READY)

🎥 SCENE 1: “First Patient Call”

Objective:

Understand coordination role

Story:

A patient calls for help → coordinator listens and guides.

Skills:

  • Call handling
  • Understanding needs
  • Guiding correctly

👉 Based on liaison role

🎥 SCENE 2: “Patient Registration”

Objective:

Create patient record

Story:

Coordinator registers patient in system and generates ID.

Skills:

  • Data entry
  • Patient identification
  • Record management

👉 Based on HSS/N5801

🎥 SCENE 3: “Booking Doctor Appointment”

Objective:

Schedule consultation

Story:

Coordinator connects patient with doctor via video call.

Skills:

  • Appointment scheduling
  • Follow-ups
  • Reminder system

👉 Based on appointment management

🎥 SCENE 4: “Setting Up Teleconsultation”

Objective:

Prepare system

Story:

Coordinator sets up video consultation with doctor.

Skills:

  • Telehealth equipment setup
  • System check
  • Troubleshooting

👉 Based on HSS/N5803

🎥 SCENE 5: “During Consultation”

Objective:

Assist doctor & patient

Story:

Coordinator supports doctor during live consultation.

Skills:

  • Managing session
  • Taking notes
  • Technical assistance

🎥 SCENE 6: “After Consultation”

Objective:

Follow-up care

Story:

Coordinator explains next steps to patient.

Skills:

  • Follow-up scheduling
  • Instructions
  • Coordination

🎥 SCENE 7: “Handling Multiple Services”

Objective:

Multi-tasking

Story:

Coordinator manages caregiver, lab, pharmacy together.

Skills:

  • Service coordination
  • Task management
  • Priority handling

👉 Based on multi-provider coordination

🎥 SCENE 8: “Community Outreach”

Objective:

Grow service

Story:

Coordinator organizes telehealth camp in village.

Skills:

  • Awareness campaigns
  • Promotion
  • Community engagement

👉 Based on HSS/N5802

🎥 SCENE 9: “Home Telehealth Support”

Objective:

Remote care

Story:

Coordinator helps elderly patient use telehealth at home.

Skills:

  • Remote guidance
  • Data collection
  • Support

🎥 SCENE 10: “Managing Telehealth Center”

Objective:

Full operations

Story:

Coordinator manages full telehealth facility.

Skills:

  • Inventory
  • Billing
  • Documentation

👉 Based on HSS/N5806

🧩 CORE MODULES

Module: Coordination & Communication

  • Patient interaction
  • Doctor coordination
  • Query handling

Module: Computer & Digital Skills

  • Data entry
  • Scheduling systems
  • Basic software use

Module: Teleconsultation Setup

  • Equipment handling
  • Video consultation
  • Troubleshooting

Module: Healthcare Basics

  • Medical terms
  • Patient types
  • Basic understanding

Module: Documentation & Billing

  • Record keeping
  • Billing
  • Reports

Module: Outreach & Promotion

  • Awareness campaigns
  • Community programs
  • Service promotion

🏥 PRACTICAL TRAINING

Practice Includes:

  • Call handling
  • Appointment booking
  • System usage
  • Teleconsultation support

Real Exposure:

  • WARA coordination center
  • Telehealth hubs
  • Field outreach

📊 ASSESSMENT

  • Scenario-based evaluation
  • Communication skills
  • System handling

👉 Focus: coordination ability

🚀 CAREER PATH

After this:

👉 WARA Roles:

  • Care Coordinator
  • Supervisor
  • Center Manager

👉 Upgrade Path:

  • Healthcare administration
  • Global coordination roles

🌍 GLOBAL OPPORTUNITY

This role supports:

  • Remote healthcare jobs
  • International tele-support roles
  • Digital healthcare platforms

💡 WARA ADVANTAGE

This course allows you to:

  • Work without physical strain
  • Handle multiple patients
  • Grow into leadership roles

🧠 FINAL MESSAGE

You are not just managing calls.

You are:

  • Managing care
  • Managing trust
  • Managing lives

Start Your Journey

👉 Go to Apply Now

Become the backbone of the WARA Care Network.

🔥 STRATEGIC IMPORTANCE

This course is the:

🧠 Platform Brain

  • Controls:
    • Caregiver allocation
    • Patient flow
    • Service delivery

📈 Scale Enabler

  • One coordinator → manages 20–50 caregivers
  • Enables rapid expansion without hiring many managers

💰 Cost Optimization

  • Reduces:
    • Field confusion
    • Miscommunication
    • Service failure

🚀 Leadership Pipeline

  • Category 2 → Supervisor → Center Owner (DharmaCareNet)