Terms & Conditions

1. Scope and acceptance

These Terms & Conditions govern access to and use of the relevant WARA website, digital system, or service, subject to any additional terms that apply to a particular activity or arrangement.

WARA’s activities may include care coordination and support, education and skills development, digital systems, and commercial marketplace services. Not every service is available in every location, and not every activity is operated by the same legal entity.

By accessing or using a service, you agree to the terms applicable to that service, to the extent permitted by law. Where a separate agreement, informed consent, or other formal acceptance is required, using a website alone does not replace that requirement.

2. Organisations and nature of services

The relevant organisation depends on the service or activity involved.

• Wara KarmaYoga Foundation Trust has a social and educational role, including capability development and related initiatives.
• Wara Systems has a commercial role that includes marketplace-related activities and associated systems.

These organisations are distinct and should not be assumed to share identical contractual responsibilities.

Depending on the arrangement, WARA may provide digital tools, coordinate activities, support service delivery, or connect users with other organisations and service providers. A marketplace listing or introduction does not, by itself, mean that WARA directly employs, operates, or guarantees every listed provider.

The responsibilities of each party depend on the applicable service description, agreement, and law.

3. Service scope and availability

Services may include, where offered and applicable:

• Home-based caregiving and daily living support.
• Care monitoring, reporting, and coordination.
• Coordination with healthcare professionals or other care providers.
• Recovery and wellness support within the agreed service scope.
• Education, training, and skills-development activities.
• Digital systems and marketplace services connecting users with providers.

The availability and scope of any service may depend on geographic coverage, provider availability, the service plan selected, applicable eligibility requirements, and any separate agreement.

A service description, enquiry, or marketplace listing should not be treated as confirmation that a particular service is available or that a booking has been accepted. Availability and scope should be confirmed through the relevant process.

4. User responsibilities

Users are responsible for providing accurate information relevant to the service they request and for updating material information when it changes.

Depending on the service, users may also need to:

• Provide information reasonably required to assess or deliver the service.
• Share relevant health, safety, or support information where necessary and appropriate.
• Provide accurate contact details and remain reachable when communication is needed.
• Follow agreed service instructions and safety requirements.
• Maintain a reasonably safe environment for any in-person service.
• Make their own medical, financial, and other personal decisions, with qualified professional advice where appropriate.
• Pay applicable charges under the agreed payment terms.
• Use websites, accounts, systems, and marketplace services lawfully and responsibly.

Where a user acts on behalf of another person, the user must have the necessary authority to provide information, request services, or make decisions on that person’s behalf.

Users must not misuse the platform, submit knowingly false information, interfere with system security, or misrepresent their identity, qualifications, or authority.

5. Care services and caregiver responsibilities

Where a care-related service is offered, the scope of support should be defined by the applicable service plan or arrangement.

Caregivers may assist with daily living, agreed care routines, observations, reporting, and other tasks within their assigned role and competence. Where a digital care-recording feature such as Care Ledger is used, records should be maintained in accordance with the applicable procedures.

Caregivers must not independently diagnose medical conditions, prescribe treatment, or perform activities reserved for appropriately qualified or authorised professionals.

Care coordination and support do not replace medical assessment, diagnosis, treatment, or the judgement of qualified healthcare professionals. Users and their families should seek appropriate professional advice for medical decisions.

The specific duties, supervision arrangements, qualifications, and boundaries of a caregiver depend on the service and applicable requirements.

6. Emergency coordination

Where an applicable service includes emergency coordination support, this may involve notifying designated contacts, communicating relevant information, or attempting to coordinate with ambulance providers, healthcare professionals, or hospitals.

Emergency coordination is not a substitute for contacting the appropriate emergency service directly when urgent assistance is required.

WARA cannot guarantee the response time, availability, actions, or outcome of an independent ambulance provider, hospital, healthcare professional, or other third party. External providers operate under their own responsibilities and procedures.

Medical assessment and treatment decisions remain with appropriately qualified healthcare professionals, together with the patient or legally authorised decision-maker as applicable.

Users should not rely solely on a WARA digital system, monitoring feature, notification, or coordination process where immediate emergency assistance is required.

7. Payments, plans, and refunds

Where a service involves a fee, the applicable price, payment schedule, inclusions, exclusions, and any additional charges should be communicated through the relevant plan, listing, quotation, or agreement.

Depending on the arrangement:

• Payment may be required in advance or at another agreed time.
• Additional or out-of-scope services may incur separate charges.
• Taxes or other applicable charges may be payable as specified.
• Refunds, cancellations, and adjustments are governed by the applicable published policy or agreement.
• Non-payment may lead to suspension or termination of a service, subject to the applicable terms and law.

No particular price, refund entitlement, or payment schedule should be assumed unless it has been confirmed for the relevant service or transaction.

For marketplace transactions, the responsibilities of the customer, provider, and platform depend on the transaction structure and applicable terms. Users should review those terms before committing to a transaction.

8. Service interruptions and limitations

Service delivery may be affected by caregiver or provider availability, geographic coverage, technical problems, communications failures, severe weather, emergencies, or the availability of external organisations.

WARA will make reasonable efforts to support services within its agreed responsibilities, but uninterrupted access or continuous availability cannot be guaranteed unless expressly agreed.

Where a service is interrupted or cannot be delivered as planned, the applicable service terms and circumstances will determine the available alternatives, notices, adjustments, or remedies.

9. Third-party providers and marketplace services

WARA may provide information about, connect users with, or facilitate interactions involving independent organisations and providers. Depending on the service, these may include healthcare professionals, hospitals, diagnostic services, ambulance providers, trainers, employers, or other service providers.

Third-party providers may have their own contracts, policies, professional obligations, and service standards. Users should review the relevant terms and verify any qualifications, authorisations, service scope, and other information material to their decision.

Unless a specific agreement states otherwise, a listing, referral, introduction, or marketplace transaction does not establish that WARA owns or operates the third party’s business or directly controls its independent decisions.

The marketplace is not necessarily exclusive to WARA-affiliated organisations. Participation and listing arrangements are governed by the relevant marketplace terms.

10. Education, training, and skills development

Where WARA or a relevant organisation offers or administers an educational or training activity, participants must follow the applicable programme rules, attendance requirements, assessment procedures, and safety instructions.

Programme descriptions should identify the intended scope and any applicable completion or assessment requirements. Enrolment does not guarantee successful completion, certification, admission to another programme, employment, assignments, or income.

Any certificate or qualification is subject to the status, requirements, and authority of the organisation issuing it. A programme must not be assumed to confer a nationally recognised qualification or professional licence unless that status is explicitly confirmed.

Separate terms may apply where a programme is delivered with an educational institution, funder, employer, or other partner.

11. Digital systems and account use

Where a WARA service provides accounts, applications, records, or other digital functions, users must keep their login credentials secure and must not knowingly allow unauthorised access.

Users should notify the relevant service contact if they suspect that an account has been compromised or that information has been accessed improperly.

Digital systems may be unavailable or affected by maintenance, connectivity issues, software faults, or other technical conditions. Users should not assume that a digital record, notification, or automated process is infallible or that it replaces required human judgement, professional advice, or emergency procedures.

The functions and responsibilities of each digital system depend on its actual implementation and the applicable service terms.

12. Privacy and information handling

Use of a relevant WARA service is also subject to the applicable Privacy Policy and any service-specific privacy notice.

Depending on the service and the applicable arrangements, information may be collected and used to administer requests, deliver or coordinate services, maintain records, communicate with users, process transactions, protect systems, or meet legal obligations.

Information may be shared with authorised personnel, relevant providers, technology service providers, or other parties where appropriate for the stated purpose and permitted or required by law.

The collection, use, retention, and sharing of personal information must follow the applicable privacy requirements. These Terms do not create blanket consent for every possible use or disclosure of personal information. Where a separate consent or authorisation is required, it must be obtained through the appropriate process.

13. Intellectual property and permitted use

Unless otherwise stated, content and materials made available through a WARA website or digital system may be subject to applicable intellectual property rights.

Users may access and use such materials for the purposes permitted by the relevant service. They must not reproduce, redistribute, modify, commercially exploit, or otherwise use protected material beyond the permitted scope without the necessary permission, except where applicable law allows it.

The rights in user-submitted material, provider listings, educational content, records, software, and other contributions depend on the relevant agreement and applicable law.

14. Suspension and termination

Access to a service may be suspended, restricted, or terminated where permitted by the applicable terms and law. Reasons may include misuse, non-payment, material breach of agreed requirements, security concerns, safety risks, or the inability to continue providing the service.

Users may discontinue a service subject to any applicable notice period, cancellation terms, outstanding payment obligations, and other contractual requirements.

Where a service ends, relevant records may need to be retained for legal, safety, accountability, financial, or operational reasons. Ending a service does not automatically remove obligations or rights that arose before termination.

Where practicable and appropriate, the relevant organisation should communicate material service changes or termination arrangements to affected users.

15. Limitation of responsibility

To the extent permitted by applicable law, each WARA organisation is responsible for the obligations it has expressly accepted in relation to its own services and activities.

WARA does not guarantee the conduct, availability, performance, or outcomes of independent third-party providers unless an applicable agreement expressly states otherwise.

No provision of these Terms excludes or limits liability where such exclusion or limitation is prohibited by law. Nothing in these Terms removes any rights or remedies that cannot lawfully be excluded.

The allocation of responsibility for a particular service, transaction, incident, or loss depends on the facts, the relevant agreement, the role of each party, and applicable law.

16. Changes to these Terms

These Terms may be revised to reflect changes in services, systems, organisational responsibilities, or legal requirements.

The current published version should identify its effective or last-updated date. Where a change requires notice, consent, or another formal step, the applicable process must be followed.

Continued use of a service may indicate acceptance of revised terms only where permitted by applicable law and the relevant agreement. Where renewed acceptance is required, continued use alone does not replace it.

17. Governing law and disputes

The governing law, jurisdiction, and dispute-resolution process applicable to a service should be specified in the relevant contract or service terms where required.

Nothing in these Terms is intended to remove a user’s statutory rights or prevent access to a forum or remedy that applicable law makes available.

The applicable legal entity and contractual arrangement should be identified when a dispute arises.

18. Contact

For questions about these Terms, contact WARA and identify the website, service, programme, or transaction concerned.

Email: support@wara.in

Please avoid including passwords, unnecessary identity documents, or sensitive medical information in an initial email. If further information is needed to understand or verify a request, an appropriate process should be provided.